Refund, Returns, and Cancellation Policies:
Standard Return Policy:
You can initiate a return for most new and unopened items within 30 days of delivery for a full refund.* You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery (*see exception for custom made products).
We inspect all returned items, if the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.
Custom-Made Products Return Policy: Products that are made to order are sent directly onto our production queue. Due to this process and the wide range of sizes and colors that we offer, we cannot accept returns or refunds.
If there is an error that occurred during manufacturing, Jeyfel will send out a replacement for the defective item(s) free of charge (Photo proof is required). Without photo proof, Jeyfel will require you to send the package back at your expense. If we determine that the error was caused on our end, we will reimburse you for the authorized shipping expense. Any cost of shipping over the authorized amount will not be reimbursed.
You must contact us for a Return Merchandise Authorization Number (RMA), returns without this number will not be accepted. You must notify us within 3 business days of order acceptance of any defects discovered in the ordered product. In order to receive a replacement, we may request that you return the entire received product within 10 days (at your own expense) from the time when the ordered product delivery was taken. We reserve the right to not accept goods for return that have been altered in any way or have been used.
In the case of a decal missing a letter please send us a photo proof of the decal BEFORE applying and we will send the missing part to fix the decal.
We appreciate your understanding of the following policies, we ask you to please review your artwork file carefully since:
•We are not liable for errors in a final product due to misspelling, bleeds, grammar, punctuation, image orientation and size dimensions.
•We accept no responsibility for files that are low quality, low-resolution or not print-ready.
•We are not responsible for images printed as blurry, distorted or pixilated due to your supplied artwork.
•We are not liable for delays resulting from the proof approval process.
•We will not make any changes to your artwork after approval.
•No refunds are provided for any reason after an order is sent to print/cut.
If you feel that you have received a defective product, please don't hesitate to contact us. firstname.lastname@example.org